Terms and Conditions
1. Welcome to DerLook
Thank you for visiting DerLook. We appreciate your trust and are committed to providing a seamless shopping experience. By using our website, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.
2. Website Usage & Disclaimer
We continuously update our products and policies to enhance your experience. While we strive to keep our website error-free and accessible at all times, we cannot guarantee uninterrupted service. Your use of this site is at your own risk, and we are not responsible for any temporary disruptions or inaccuracies that may occur.
All website content is provided “AS IS” without express or implied warranties. We reserve the right to update, modify, or discontinue products and services at any time without prior notice.
3. Product Information & Availability
We do our best to provide accurate product descriptions, pricing, and availability. However, occasional errors may occur. If we discover a mistake after your order is placed, we will notify you immediately and offer the option to continue with the purchase or cancel the order.
As our stock is updated regularly, some products may sell out quickly. If an item is unavailable, our team will contact you with alternative options or a refund.
4. Pricing & GST
✔ All prices on DerLook are inclusive of New Zealand’s Goods and Services Tax (GST) of 15%. ✔ A GST invoice is available upon request. ✔ Prices are subject to change without notice but will not affect orders already placed.
5. Flexible Lay-By Service
To make shopping easier, we offer a 6-week lay-by service with interest-free payments.
Lay-By Terms & Conditions:
✔ Deposit: A 20% deposit is required within 3 business days to confirm your lay-by. ✔ Payment Method: Payments must be made via Direct Bank Deposit. ✔ Fixed Pricing: The price remains the same from the order date. ✔ No Modifications: Once placed, lay-by orders cannot be changed. ✔ Cancellation: If the full payment is not made within 42 days, the order is cancelled, and the deposit is non-refundable. ✔ Ownership: The product remains DerLook’s property until the final payment is received.
By placing a lay-by order, you agree to these terms.
6. Our Warranty Promise
We stand behind the quality of our products, which is why we offer a 24-month Return to Base (RTB) warranty unless otherwise stated.
Warranty Coverage:
✔ Covers manufacturing defects and workmanship issues. ✔ Excludes damage from misuse, general wear & tear, fading, mold, or environmental exposure. ✔ Return shipping costs are the buyer’s responsibility. ✔ Repairs may result in minor marks, which do not qualify for rejection or return. ✔ Warranty applies only to the original purchaserand cannot be transferred.
7. Easy Returns & Refunds
We want you to love your purchase, but if you’re not satisfied, we accept returns within 7 days of delivery under the following conditions:
For In-Stock Items:
✔ Eligible for a full 100% refund.
For Custom-Made Items (Lead Time Applies):
✔ Return for a 100% store credit (valid for 12 months) or an 80% refund (20% restocking fee applies).
Return Conditions:
✔ Notify us within 7 days and receive a Return Number. ✔ Items must be returned unused, in original packaging, with all labels and instructions. ✔ Items must be securely packaged—damage due to improper repackaging may result in non-acceptance of the return. ✔ Refunds are processed within 5 working days upon inspection. ✔ Shipping fees are non-refundable. ✔ Final sale, clearance, and custom orders are non-returnable.
8. Secure Payments
We prioritize your security by using encrypted payment gateways to ensure your financial information remains confidential.
Accepted payment methods include: ✔ Credit/Debit Cards (Visa, MasterCard) ✔ Direct Bank Deposit ✔ Afterpay – Buy Now, Pay Later
We do not store or share any payment details.
9. Shipping & Delivery
✔ Standard Delivery: In-stock items are shipped within 3-7 business days. ✔ Freight Shipping: Large furniture items require scheduled freight delivery. ✔ International Orders: Currently, we only ship within New Zealand. ✔ Shipping Costs: Calculated at checkout based on location.
Our team will keep you updated on your order status and estimated delivery times.
10. Your Privacy Matters
We value your privacy and only collect the necessary personal information to process orders and provide customer support. Your details will never be shared or sold to third parties.
For more information, please review our Privacy Policy.
11. Need Help? Contact Us!
We’re here to assist you with any inquiries, orders, or product recommendations.
Reach out to us via:
📧 Email: info@derlook.co.nz 📞 Phone: 09 4432 979 📍 Address: 109 Wairau Road, Wairau Valley, Auckland
Thank you for choosing DerLook – where style meets quality! ✨
