We keep our most popular products in stock so they can be shipped to you as soon as possible, usually dispatched within 24 hours if in stock.
Our items are typically made-to-order with estimated Lead Times of 6 – 8 weeks (this can vary in the lead-up to the New Year Holiday period and will be so indicated on all product pages). We try our best to keep delivery times to a minimum though on occasion there can be delays due to production schedules, port congestion or bad weather and Customs clearance. Please note that stated Lead Times are estimations and not guarantees; they can be both shorter or longer depending on 3rd party providers and logistics.
Please note that Lead Times refer to the item or item’s arrival into our Auckland warehouse. Final courier delivery is not included in this period. The time required for courier delivery is in addition and will depend on your location.
When your item(s) arrive in our Auckland warehouse we will contact you directly to check your delivery details and organise courier delivery.
Please note that storage charges will apply to items that are not despatched for final courier delivery or collection within 7 days of receipt into our warehouse. These are charged on a weekly, per pallet or part thereof, basis.
We offer New Zealand wide freight for all products in the DerLook range. In-stock items are usually despatched within 24 hours of payment. To easily calculate your delivery, simply enter your region at the checkout.
Items can be picked up from our Auckland warehouse which is located in Albany, Auckland. We will contact you when your items have arrived and are ready for collection, though please note that the warehouse is open Monday – Saturday only.
Items must be collected promptly. After the initial grace period, storage fees will be charged on a weekly basis.
You are welcome to pick up the item(s) yourself or to organise your own courier.
Need help? email us
Typical delivery times expected are: 2 – 3 business days for North Island Main Centres, 3 – 5 business days for General North Island, 5 – 7 business days for South Island.
As soon as your item(s) have shipped, we’ll send you a Shipment Notification email that includes the estimated delivery date and tracking number.
All purchased items can be returned for any reason (including change of mind) within 7 days of delivery.
We have two (2) distinct product types, In-Stock and Custom-made, and the return conditions vary accordingly:
In-Stock Items (denoted by ‘Express Delivery’)
The existence of this Re-Stocking Fee means that these items are priced at a lower margin – they are at least 30% cheaper as a result.
Please choose carefully. Returning bulky items is a tenuous affair for customer and retailer alike.
Please ensure that unwanted products are returned to us in the same condition they were delivered to you.
Please familiarise yourself with the following conditions as they are central to our service and strictly observed: