Privacy Policy
Customer Privacy
DerLook guarantees that all customer information submitted through our website will remain strictly confidential. Your personal data is stored securely and will only be used by DerLook and its parent company to fulfill orders and improve services. We do not share, sell, or disclose your information to any third party under any circumstances.
This website is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply.
Copyright Notice
All content featured on derlook.co.nz—including but not limited to text, logos, graphics, product images, and layout—is the exclusive property of DerLook Ltd.
Any trademarks or copyrights referenced on this website belong to their respective owners.
No individual or business may copy, reproduce, or republish any part of this website for personal or commercial use without prior written permission from DerLook.
Product Availability
We make every effort to maintain accurate stock levels for all products listed on our website. However, availability can change daily and is not guaranteed.
If a product becomes unavailable after your order is placed, our team will notify you by email or phone. A full refund, including any delivery charges, will be issued as soon as possible. DerLook is not liable for any inconvenience caused by inventory shortages.
Pricing Policy
• All prices listed on derlook.co.nz are in New Zealand Dollars (NZD) and include GST.
• Prices may change at any time without prior notice.
• If a product is accidentally displayed at $0.00 due to a system error, the price will not be honoured.
Delivery & Shipping
We strive to deliver your purchase in the most efficient and cost-effective manner. Shipping fees are calculated at checkout based on:
• Delivery destination
• Total weight and size of the order
• Consolidation of multiple items (to reduce cost)
The exact shipping amount will be displayed before final confirmation at checkout.
[Learn more about our shipping policy →]
Payment Options
We accept the following forms of payment for online purchases:
• Visa
• MasterCard
• PayPal
• Bank Transfer
• Afterpay (if applicable)
Please ensure your payment details are entered correctly to avoid processing delays.
Refund & Return Policy
If you experience any issues with your order, please contact us at info@derlook.co.nz. We aim to make your shopping experience smooth and satisfying.
All products are inspected prior to shipment. If there is a problem with your order upon delivery, notify us immediately.
[View our detailed returns policy →]
Incomplete or Missing Orders
If we cannot fulfill a part of your order:
1. We may offer a replacement with free delivery
2. If out of stock, we will provide a full refund (including delivery charges)
Returns of Products in Good Condition
If you ordered the wrong item and wish to return it:
• The item must be in its original condition and packaging
• A proof of purchase is required (order confirmation or invoice)
• The return must be initiated within 7 days
• You are responsible for return shipping costs
Note: Delivery and handling fees are non-refundable.
Missing Items in Delivered Order
Our shipments are carefully checked before dispatch. If a product is missing from your delivery, you may choose:
1. Replacement – We resend the item with no additional shipping charges
2. Refund – If out of stock or no longer needed, we will refund both the item and shipping charges
About DerLook
This website is operated by DerLook Ltd, based in Auckland, New Zealand. Our showroom is located at:
109 Wairau Road, Wairau Valley, Auckland
Customer service: info@derlook.co.nz
All the terms and conditions outlined above form a legal agreement between you and DerLook Ltd and may be updated or changed without prior notice.