Delivery & Return

Derlivery Informations

 

As part of our ongoing efforts to make designer furniture affordable, we have negotiated good freight rates with our shipping companies that we work with in order to keep shipping costs as low as possible. We deliver to nation wide, if you are in doubt whether we deliver to your city please do not hesitate to call our customer service.

We keep our most popular products in stock so they can be shipped to you as soon as possible, usually within 3 business days. Other products tailored to the customer's desire have varying delivery times. To find the estimated delivery time for your desired product, just click on your relevant color and material on the product page to display the estimated delivery time on this particular piece of furniture.

If delivery is expected when you are not home? We have the flexibility to keep your goods in the warehouse until you come home from vacation. Contact our customer service after ordering and we will arrange this.


Ordering several items? 

To keep costs down, our delivery partners will deliver the whole order at once. So if you order a selection of products, the longest delivery time determines the total delivery time for your order.
However, there is opportunity for us to arrange for you to get your order delivered in phases, if one desired to be delivered earlier. Please contact our customer service by e-mail sales
@derlook.co.nz.

Delivery Time
We keep you informed

Once you’ve placed an order, you will receive an email to confirm your order details, including shipping and delivery time for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information. You'll see your tracking number, the date and time the order was placed, the status of the order, estimated shipping, delivery dates, the shipping method, and package tracking information for items that have shipped.

Shipping Zone Map

 

Shipping and delivery estimates

The delivery date is an estimate of when your payment has received. The items on your order will ship as they become available. Items that ship within "24 hours" are estimated to ship the same or following business day. Target delivery time 1-3 working days for all parcel. All estimates are based on business days

How can I track my order

As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes the estimated delivery date and tracking number.

What time will my order be delivered?

For orders shipped to a residential or office address, deliveries are made between 8 am and 5 pm.

You can check the estimated delivery date and carrier by visiting carrier company website, for the latest status of your order. DerLook and its carriers are unable to provide an exact time of delivery. Our carriers cannot make a call prior to delivery.

Signature on delivery

Most of our shipments contain valuable items. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. Please note, if you choose this option, goods may be left with Reception or the Mail Room. Delivery to a PO Box is not permitted for security reasons.

I will not be home on the scheduled delivery date.

As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment or alternatively amend your delivery address.

RETURNS

You are free to return this item for any reason (including change of mind) within seven (7) days of delivery, however please note that this item can be returned for either:
(i) An in-store Credit for 100% of the item's purchase price (not including delivery charges), valid for 12 months; or
(ii) A refund of 80% of the item's purchase price (not including delivery charges) as a 20% Restocking Fee applies.

The existence of a 20% Restocking Fee upon return is reflected in this item's lower pricing mark-up (it's cheaper as a result).

Please choose carefully. Returning bulky items is a tenuous affair for customer and retailer alike.

Please familiarise yourself with the following conditions as they are central to our service and strictly observed:

 

  • You must notify us of your intention to return an item within seven (7) days of delivery. We will email you a Return Number;
  • The item must be returned to us in new and un-used condition;
  • The item must be completely re-packaged to its original wrapped & packaged state, ready for re-sale;
  • If you discard, destroy or are unable to re-use the original packaging due to misadventure suffered to it whilst in your care, you must replace the packaging with the same or similar materials. Items returned that have been damaged in-transit due to incorrect re-packaging will not be refunded. It is your responsibility to ensure that returned items are packaged in the exact same way as they were originally sent;
  • All tags and labels must be in situ and 'unremoved';
  • The item must be complete with any and all instructions or assembly tools;
  • All returned items are inspected to ensure the above (please allow 3 days);
  • Upon successful inspection pass, you will be refunded 80% of the purchase price within 5 working days.
  • Door-to-door delivery charges are non-refundable.
  • For further information, read our TERMS & CONDITIONS in full.

Shipping restrictions
Shopping in New Zealand

The Derlook.co.nz sells and ships items only within New Zealand
WE do not support shipping items in a single order to multiple shipping addresses.